Terms and conditions

These terms apply to every order placed on this website. We have kept them short and in plain English. If anything is unclear, email hello@elyrahouse.co.uk and we will explain.

1. Who we are

Elyra House is the trading name of Fiza Shakoor, a sole trader in the United Kingdom.

Fiza Shakoor trading as Elyra House
18 Long Elmes, Harrow & Wealdstone, HA3 5JL
hello@elyrahouse.co.uk

In these terms “we” and “us” mean Fiza Shakoor trading as Elyra House. “You” means the person placing the order.

2. What we sell

We sell three kinds of product:

• Art prints, unframed or framed, printed to order.
• Digital downloads, which you print yourself.
• Personalised prints, made from details or photos you give us.

Every screen shows colour a little differently. Expect small differences between the colours on your screen and the print in your hands.

3. Placing an order

When you place an order, you are offering to buy. We accept your order when we email your order confirmation. A contract between you and us starts at this point.

Each print is made to order. Read your confirmation email when it arrives. If you spot a mistake, email us straight away and we will change the order if printing has not started.

Now and then we are unable to accept an order, for example when a payment fails or a product has been withdrawn. If this happens we will tell you and refund anything you have paid.

4. Prices and payment

Prices are in pounds sterling. UK delivery is free, so the total you see at checkout is the total you pay.

You pay in full when you order, using one of the payment methods shown at checkout.

If we have priced something wrongly by an obvious mistake, we will contact you before we send anything. You choose whether to go ahead at the correct price or cancel for a full refund.

Use one discount code per order. Each code works once per customer unless the code itself says otherwise. Codes have no cash value.

5. Delivery

We deliver to UK addresses only, and delivery is free.

Most orders arrive within 3 to 5 working days of your order. If yours is late, email us and we will chase it. If we have not delivered within 30 days of your order, you have the right to cancel and receive a full refund.

Your order becomes your responsibility once it is delivered to the address you gave us. Please check the address before you pay. If a parcel comes back to us because the address was wrong, we will ask you to cover the cost of sending it again.

6. Digital downloads

Your download link arrives by email once your payment goes through. The link also appears on your order confirmation page.

A digital download is for personal use. Print it for your own home or as a gift. Please do not resell it, share the file or use it for business.

The file is ready the moment you pay, so at checkout you agree to receive it straight away. Your 14 day right to cancel ends when the download starts.

How the print turns out depends on your printer and paper, which are outside our control. If the file itself is faulty or will not open, email us. We will send a working file or refund you.

7. Personalised prints

A personalised print is made from the details or photos you give us. Please check names, dates and spelling before you order. We print exactly what you send.

Only upload photos you own or have permission to use.

A personalised print is made for you alone, so the 14 day right to cancel does not apply. Your rights stay the same if it arrives damaged or faulty.

8. If you change your mind

You have 14 days from the day your print arrives to tell us you want to send it back. You do not need to give a reason. This covers our standard prints, framed and unframed.

• Email hello@elyrahouse.co.uk with your order number.
• Send the print back within 14 days of telling us. You pay the return postage.
• We refund you within 14 days of the print reaching us.

Please return the print unused and packed with care. If it comes back damaged through handling, we will reduce the refund to reflect the loss in value.

The full steps are on our Delivery and returns page.

9. Damaged, faulty or wrong items

If your order arrives damaged, faulty or not what you ordered, email us with your order number and a photo. You choose a replacement or a full refund. If we need the item back, we pay the postage.

Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. Nothing in these terms reduces your legal rights.

10. Our artwork

All artwork, images and text on this website belong to Elyra House. Buying a print or a download gives you the product. It does not give you the copyright. Please do not copy, reproduce or resell our designs.

11. Our responsibility to you

If we fail to keep to these terms, we are responsible for loss or damage you suffer as a foreseeable result. We are not responsible for losses nobody would have expected.

Our products are for home and personal use. We accept no liability for business losses, such as lost profit.

We are not responsible for delays outside our control, such as postal strikes or severe weather. We will tell you if this affects your order, and you have the right to cancel an order badly delayed in this way.

We do not exclude or limit our liability where the law forbids it. This includes death or personal injury caused by our negligence, and fraud.

12. Your personal information

We use your details to process and deliver your order. Our Privacy policy explains what we collect and why.

13. Complaints

If something has gone wrong, email hello@elyrahouse.co.uk. We read every message and we will work to put it right.

14. The law behind these terms

The law of England and Wales governs these terms. If you live in Scotland or Northern Ireland, you are free to bring a claim in your own courts.

15. Changes to these terms

We update these terms from time to time. The version on this page on the day you order is the one covering your order.

Last updated: 7 October 2026