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Questions and answers
Delivery, returns, sizes, downloads and payment, in plain words.
Orders and delivery
Ordering and delivery
Where do you deliver?
We deliver to UK addresses only. Delivery is free on every order.
When will my order arrive?
Each print is made to order. Most orders arrive within 3 to 5 working days, and we email you when yours is on its way.
How do I change my order?
Email hello@elyrahouse.co.uk straight away with your order number. We change it if printing has not started.
My order is late. What now?
Email hello@elyrahouse.co.uk with your order number and we will chase it. If we have not delivered within 30 days of your order, you have the right to cancel for a full refund.
Do I need an account to order?
No. You check out as a guest if you like. An account lets you follow your orders, download digital prints again and save your address for next time.
Returns
Returns and problems
How do I return a print?
Email hello@elyrahouse.co.uk within 14 days of the print arriving, with your order number. Post it back within 14 days of telling us. You pay the return postage, and we refund you within 14 days of the print reaching us. The full steps are on our Delivery and returns page.
My print arrived damaged. What do I do?
Email hello@elyrahouse.co.uk with your order number and a photo. You choose a replacement or a full refund. If we need the print back, we pay the postage.
What is not returnable?
Personalised prints and digital downloads, unless they arrive faulty. A personalised print is made for you alone, and a download is yours the moment it starts.
Prints
Sizes, frames and colour
Which sizes do you sell?
21 × 30 cm, 30 × 42 cm, 42 × 59 cm and 59 × 84 cm, plus 6 x 8 in, 12 x 16 in, 18 x 24 in and 24 x 36 in. Each print page shows its own sizes and prices.
Which frames do you offer?
Black wood, natural oak and white wood. Every print also comes unframed.
Will the colours match my screen?
Every screen shows colour a little differently, so expect small differences between your screen and the print in your hands.
Digital downloads
Digital downloads
How do digital downloads work?
Pay, and your download link arrives by email. It also shows on your order confirmation page and in the Downloads tab of your account.
Where do I print my download?
At home or at a local print shop. The finished look depends on the printer and paper used.
How am I allowed to use it?
For your own home or as a gift. Please do not resell it, share the file or use it for business.
Paying and saving
Payment, gallery walls and offers
How do I pay?
By Visa, Mastercard or American Express card, Apple Pay, Google Pay, Link, Klarna or Amazon Pay. Stripe handles every payment, and your card number never reaches us.
How does the gallery wall discount work?
Every print on a gallery wall is 15% off when the whole wall is in your bag. Take one print out and the others go back to full price.
Do you have discount codes?
Join our newsletter at the bottom of any page for 10% off one order. Use one code per order.
Is there a sale on?
Selected prints are 15% off on our Sale page.
Still stuck?
Write to us
Email hello@elyrahouse.co.uk or use the contact form. Add your order number if you have one.
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