Delivery and returns

Here is how delivery works, and what to do if you want to send something back or an order arrives damaged.

Delivery

• We deliver to UK addresses only.
• Delivery is free on every order.
• Each print is made to order. Most orders arrive within 3 to 5 working days.

If your order is late, email hello@elyrahouse.co.uk with your order number and we will chase it.

Digital downloads do not ship. Your download link arrives by email once your payment goes through.

Changed your mind?

You have 14 days from the day your print arrives to tell us you want to return it. You do not need to give a reason.

1. Email hello@elyrahouse.co.uk with your order number. Use the form at the bottom of this page if you prefer.
2. We reply with the return address.
3. Post the print back within 14 days of telling us. You pay the return postage. Keep your proof of postage.
4. We refund you within 14 days of the print reaching us, to the card or account you paid with.

Please send the print back unused and packed with care. Framed prints need extra padding. If a print comes back damaged through handling, we will reduce the refund to reflect the loss in value.

What we are unable to take back

• Personalised prints. They are made for you alone, so the 14 day right to cancel does not apply.
• Digital downloads. The right to cancel ends once the download starts.

Both are still covered if they are faulty. See the next section.

Damaged, faulty or wrong?

We are sorry if this happens. Email hello@elyrahouse.co.uk with your order number and a photo. You choose a replacement or a full refund. If we need the item back, we pay the postage.

For a faulty digital file, we send you a working file or refund you.

Your legal rights under the Consumer Rights Act 2015 are not affected by anything on this page.

Cancellation form

An email with your order number is enough. If you prefer a form, copy the text below, fill it in and send it to us.

To: Fiza Shakoor trading as Elyra House, 18 Long Elmes, Harrow & Wealdstone, HA3 5JL, hello@elyrahouse.co.uk

I give notice to cancel my contract for the sale of the following goods:
Order number:
Ordered on:
Received on:
My name:
My address:
Date:

Questions

Email hello@elyrahouse.co.uk. Our full Terms and conditions are here too.

Last updated: 7 October 2026