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How can we help?
Ask about an order, a print or a personalised piece. Most answers are just below.
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Orders and delivery
Tracking, delivery times, UK only
Returns and damage
14 days, damaged prints, refunds
Personalised prints
Star maps, pets, names and your photos
Digital downloads
Where your file is, printing at home
Sizes and frames
Every size in cm and inches, three wood frames
Help choosing
Design a wall with an expert
Quick answers
Answers to the usual questions
More on the FAQs page, and the full rules on delivery and returns.
All FAQs
When will my order arrive?
Most orders arrive within 3 to 5 working days. Delivery is free and UK only. If yours is late, send us your order number and we will chase it. Full details on delivery and returns.
How do I send a print back?
Tell us within 14 days of the day it arrives. We reply with the return address. You pay the return postage. Personalised prints and digital downloads have no returns unless faulty. The steps are on delivery and returns.
My print arrived damaged
Email us your order number and a photo. You choose a replacement or a full refund.
Where is my digital download?
The link arrives by email once your payment goes through. It also shows on your order confirmation page and under Downloads in your account.
Do you deliver outside the UK?
Not yet. We deliver to UK addresses only. More answers on the FAQs page.
Still need us?
Three things help us answer first time: your order number, a photo of any damage, and the size and frame you want for a personalised print.
Find us
Elyra House is the trading name of Fiza Shakoor, a sole trader in the United Kingdom. The postal address is on the terms page. More about us.
Send us a message
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